Shipping policy

Shipping Policy

Processing Time

Thank you for supporting BlooCreations, a small handmade business based in Montreal, Canada.

Orders are usually processed within 1–3 business days after payment is received. Please allow additional processing time during holidays, sales, or busy periods.

Once your order has been handed over to our shipping provider, delivery times are controlled by the carrier and may vary due to weather, delays, or other circumstances outside of our control.

Please note: We do not ship to P.O. Boxes.

Shipping Methods & Delivery Estimates

All orders are shipped through OGALO using reliable carriers such as Nationex, GLS, or Purolator. A tracking number is provided for all shipments.

Canada — Quebec & Ontario

Estimated delivery time: 2–10 business days (excluding weekends and holidays)
Flat shipping rate: $10.00 CAD

Rest of Canada

Estimated delivery time: 5–15 business days (excluding weekends and holidays)
Flat shipping rate: $18.99 CAD

International Shipping

At this time, BlooCreations ships within Canada only. International shipping options may become available in the future as we continue to grow and evaluate shipping requirements.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Orders are shipped to the address provided at checkout. If an incorrect address is provided, we must wait until the package is returned before reshipping it. Any additional shipping costs for resending the order will be the customer’s responsibility.

Delivery Delays & Lost Packages

BlooCreations is not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances outside of our control.

Shipping delays do not qualify for refunds.

A package is considered lost only after 30 days from the dispatch date. If you have not received your order after this period, please contact us at info@bloocreations.com with your order number so we can assist you and open a case with the shipping provider if necessary.

Damaged Packages

If your order arrives damaged, please keep the packaging materials and damaged items.

Please email info@bloocreations.com with:

  • your order number,

  • photos of the package,

  • photos of the damaged item(s).

We will review the information and help determine the next steps.

Responsibility After Delivery

BlooCreations is not responsible for:

  • Incorrect addresses provided by the customer

  • Packages stolen after delivery confirmation

  • Delays caused by the shipping provider

For packages marked as lost or damaged during transit, please contact us so we can assist you with the appropriate claim process.

Customs, Duties & Taxes

Customers are responsible for any duties, taxes, or customs fees that may apply.

Because BlooCreations currently ships within Canada only, international customs fees do not apply at this time.

Questions

If you have any questions about your order or shipping, please contact us through our Contact Us page or email info@bloocreations.com.

We are always happy to help!