Refund Policy

Thank you for supporting BlooCreations, a small handmade business based in Montreal, Canada. Every order is carefully prepared with attention and care.

Due to the handmade, curated, and surprise nature of our products, we do not accept returns or exchanges unless an item arrives damaged, defective, or the wrong item was received.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you received an incorrect item, please contact us within 30 days of receiving your order at info@bloocreations.com.

Please include:

• your order number;

• photos of the item(s);

• photos of the packaging if the item arrived damaged.

We will review your request and determine the appropriate solution.

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Handmade Products

Many BlooCreations products are handmade. Because of this, slight variations in color, texture, size, or appearance may occur. These unique characteristics are part of the handmade nature of our creations and are not considered defects.

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Blind Date with a Book

Blind Date with a Book products are curated surprise experiences created for readers who enjoy discovering new stories.

Because the book selection is intentionally a surprise, we do not accept returns or exchanges based on personal preferences regarding the book, author, genre, or story selection.

Customers may select available categories or preferences when offered, but the exact book title remains a surprise.

Returns or exchanges are only accepted if the item arrives damaged or if the wrong item was sent.

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Recycled Books

Recycled books may naturally show signs of previous ownership, including minor cover wear, page discoloration, annotations, or other imperfections consistent with their history.

These characteristics are part of the charm of giving books a second life and are not considered defects.

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Non-Returnable Items

The following items cannot be returned or exchanged:

• Blind Date with a Book products (unless damaged or incorrect);

• recycled books (unless damaged or incorrect);

• sale items;

• custom or personalized items;

• gift cards;

• opened consumable items.

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Order Cancellations

Cancellation requests must be submitted within 1 hour of purchase.

Once an order has entered processing or has been shipped, it cannot be cancelled. If the order has already shipped, the refund policy above will apply.

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Refunds

If a refund is approved, it will be issued to the original payment method. Shipping charges are non-refundable unless the issue is due to an error made by BlooCreations.

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Questions

If you have any questions about your order, please contact us through our Contact Us page or email info@bloocreations.com.

We are always happy to help!