Shipping & Return Policies

 

Shipping & Return Policies

Your order is shipped through OGALO using reliable carriers such as Nationex, GLS, or Purolator. A tracking number is always provided.

Current processing time is 1 to 3 business days after payment is received (please allow extra time during the holidays). Once packages are handed off to our shipping provider, delivery timelines are no longer in our control.

Please note: We do NOT ship to P.O. Boxes.


PLEASE CHECK YOUR SHIPPING ADDRESS

Orders are shipped to the address provided at checkout.
If an incorrect address is provided, we must wait for the package to be returned before reshipping it. The cost of reshipping will be at the customer’s expense.


CANADA (QUEBEC & ONTARIO) ORDERS

Delivery estimate: 2–10 business days (excluding weekends and holidays).
Flat rate: $10.00


REST OF CANADA

Delivery estimate: 5–15 business days (excluding weekends and holidays).
Flat rate: $18.99


UNITED STATES ORDERS — TEMPORARILY SUSPENDED

Due to new U.S. tariffs on Canadian packages, deliveries to the United States are currently paused.
We sincerely apologize for the inconvenience and thank you for supporting small businesses.


DELIVERY DELAYS / CUSTOM FEES

WE DO NOT PROVIDE REFUNDS FOR DELAYED ORDERS.
An order is considered lost only after 30 days from its dispatch date.
If you have not received your order after 30 days, please contact us at info@bloocreations.com so we can open a case and assist you.

BlooCreations is not responsible for:

  • Incorrect addresses provided by the customer
  • Packages damaged or lost during shipping
  • Stolen packages after delivery
  • Error made by the shipping provider

Buyers are responsible for duties, taxes, and customs fees.

International packages may occasionally be held by customs, causing extended delays. In such cases, we recommend contacting your local post office or customs office for updates.


DAMAGES

If your item arrives damaged, please keep all packaging materials and the damaged item(s).
Email photos of the package and its contents, along with your order number, to info@bloocreations.com. 
We will review the information and follow up with next steps.


CANCELLATIONS

Orders can only be cancelled before processing begins.
Most products are ready to ship, so if you need to cancel, please contact us within 1 hour of purchase.
Once the order has shipped, the return policy applies.


RETURNS & EXCHANGES

If you're unhappy with your order, email us at info@bloocreations.com. Returns must be authorized by BlooCreations.

We accept returns/exchanges within 30 days of purchase for defective or incorrect items, provided they are in their original condition: unworn and unwashed.
Items not meeting these conditions will not be accepted.

We do not accept returns or exchanges for:

  • Sale items
  • Blind Date with a Book items
  • Custom/personalized items
  • Second-hand items

Customers are responsible for all shipping costs related to returns (return shipping + shipping of replacement).
Shipping charges are non-refundable.


ORDER QUESTIONS

If you have any questions about your order, contact us via the Contact Us page or email info@bloocreations.com with your order number.
We’re always happy to help!

BLIND DATE WITH A BOOK

What is a Blind date with a book

A Blind Date with a Book is a surprise book curated by BlooCreations, waiting for you to discover it! The title and cover are hidden until you open your package, so you can experience the fun of discovering a story without knowing exactly what you're getting.

Each book is carefully selected and wrapped by hand, along with bookish goodies to make your reading date even more special.

How does it work?

Choose the Blind Date that matches your reading mood, then tell me a little about your reading preferences at checkout. I'll use the information you provide to choose a book that I think will be a good match for you, while keeping the title and cover a surprise.

When your package arrives, you'll discover the book along with a description sticker and clues about your mystery read—just enough to give you a little taste of the story before you dive in.

You tell me what you love to read. I choose the mystery.

What information should I provide at checkout?

The more you tell me, the better I can match you with your mystery read! You can share your favourite genres, authors, tropes, themes—or tell me about a book you've loved recently.

Want to give me an even better idea of your reading taste? You can also share a link to your Goodreads or Babelio profile/list, or email me a photo of your bookshelf after placing your order. I'll use your answers and recommendations to choose a Blind Date that I think you'll enjoy.

You can also tell me what you'd rather avoid. While I can't guarantee a perfect match every time, I'll do my best to make your mystery date a good one!

Are the books new or pre-loved?

We offer both brand-new and pre-loved books!

Our regular Blind Dates feature brand-new books, while our Upcycled Blind Dates feature pre-loved books that are ready for a new reading adventure.

Pre-loved books may show some signs of having been read before, such as light creasing, shelf wear or other minor imperfections. We carefully select each book and only choose ones that are in good, readable condition.

We believe a good story deserves more than one life.

How do you choose the books?

Every Blind Date is carefully curated by me. I don't simply choose a book at random and wrap it up!

For each book, I do my homework: I research the story, read reviews and look at reader feedback before deciding whether it belongs in a BlooCreations Blind Date. For new books, I generally look for a 4.0+ rating on Goodreads, while also considering the number and quality of reader reviews.

I personally read most of the Dark Romance books I offer, while I don't necessarily read every book in my other categories. Instead, I spend time researching each title to make sure it fits the genre, theme and reading experience I'm looking for.

New books featured in my Blind Dates are sourced exclusively from Canadian and European authors, with the occasional Japanese title for Manga. I also make a point of supporting independent and self-published authors from Canada and Europe whenever possible.

The only exception is our pre-loved selection, which may include books by authors from other countries, including the United States.

The goal isn't to give you a random book—it's to help you discover your next great read.

Are Dark Romance Blind Dates 18+?

Yes. Our Dark Romance Blind Dates are intended for readers aged 18 and over.

Dark Romance can explore mature, intense or disturbing themes, and the level of darkness varies from book to book. Some stories may include violence, obsession, power imbalances, explicit content or other sensitive themes.

I do my best to research each book and provide relevant information about its themes, but if you have specific content you prefer to avoid, please let me know when placing your order so I can take your preferences into consideration.

Dark Romance isn't just “romance with a little spice” — things can get dark.

What if I already own the book?

That's exactly why I ask about your reading history!

When placing your order, you can tell me about books you've already read or own, or share your Goodreads or Babelio list—or even send me a photo of your bookshelf by email. I'll use this information when choosing your Blind Date and do my best to avoid sending you a book you already have.

Because Blind Dates are a surprise, I can't guarantee that you won't receive a book you've already encountered, but the more information you give me, the better I can match your mystery read!